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Contact: +359 899 844342 -
Email: mikko.saarinen@nordicconsulting.org
Date/Location: 17.10.2024 Sofia, Bulgaria
Type: Hybrid
Position: Senior Application Support Engineer (Linux)
Salary: 39000-47000 EUR
| Senior Application Support Engineer (Linux) Sofia/hybrid 6000-7500 BGN gross/month Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond. Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do. The client company is an American technology giant and its offerings include cyber security solutions, cloud infrastructure solutions, business applications, communications and collaborations, backup and disaster recovery, professional services, management and training solutions, digital solutions and managed services. About the responsibilities: • Answer how-to questions and recommend best practices related to product functionality and configuration • Investigate technical issues reported by customers, troubleshoot, and identify solutions and root causes • Resolve issues by applying the correct procedures and documentation • Collaborate with other teams (e.g. developers, account managers, product team) to successfully resolve reported issues • Manage own time and workload and provide prompt and accurate information and status updates to customers in accordance with SLA’s • Ensure proper logging and status update/closure of all processed tickets in the ticket tracker • Document research steps and solutions implemented in the form of technical notes and knowledge base articles • Comply with defined standards and measures for quality and customer satisfaction requirements • Maintain up-to-date knowledge of products, related products, and technologies, and supporting processes by attending training and self-learning About you: • Bachelor’s degree in computer science or a related field in Engineering • Minimum 3 years of experience working in a support engineering position • Strong Linux system administration experience (CentOS, RHEL) is a must • Experience with relevant databases including PostgreSQL, MySQL, Oracle is ideal • Strong understanding of system logs and experience with troubleshooting/monitoring utilities • Experience with programming languages including Java, Python, and C++ are assets • Hands-on experience in configuring networks and network services: ability to provide troubleshooting examples and solve test troubleshooting cases • Experience with TCP/IP communication protocols • Knowledgeable on IP addressing and subnetting, routing concepts • Relevant web hosting experience • Standards, protocols, and data formats used for APIs and system integration: JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML • SQL experience: query analysis and composition • Strong communication skills About our benefits: • Competitive salary & Bonus system • Additional health insurance • Life insurance • Food vouchers & Transport Allowance • Well-being Program & Multisport card • Referral and baby bonus • Paid holiday days increasing in time • Company discounts, that are actually usable • Language courses • Free access to LinkedIn Learning Platform • Many trainings and academies, including opportunity for ACCA certification • Great career growth and development opportunities • Hybrid type of work • Recognition awards • Modern office space with free coffee and hot beverages Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates. |
